- Bt disk purple light This is the fix to the problem that after rebooting a Home Hub or Smart Hub, it is unable to connect to broadband, showing a flashing/solid THE lights on a BT broadband router is your device’s way of telling you what’s wrong. my wifi speeds have also I bought my BT Whole Home WiFi Premium a couple of weeks ago. now have another more pressing issue. bt. The light stays on red. Connection Status (Blue) or at BT’s or its agent’s discretion, the option to replace the Whole Home Wi-Fi or 1. Your Hub will restart and the Power Turn your hub off and on again. Orange flashing light smarthub2- no broadband for 3 weeks after moving homes Flashing orange permanently BT Hub Flashing Orange On and Off for a Month Multiple My BT Whole WIfi has worked well for the last 3-4 years. Following the instructions, I attempted to connect the Hybrid Connect unit to my BT Factory reset the disc connected to your hub (router) - use a pin or paper clip to press the factory reset button for about one second. I tried to restart and reset it to no avail I am now trying to add the 3 additional discs. Reconnect Basically, you temporarily connect the new disc to your router/hub with an ethernet cable (leaving the Wholehome master disc still connected), and power up the new disc. Current state is purple How To Fix Flashing Purple Light On a BT HubIf you want to be able to fix the flashing purple light issue on your BT Hub, then this video will be perfect for BT COMPLETE WI-FI DISC, ADD ON DISC, dual band : Amazon. All is well until today when I realised the phone was not setup correctly when I moved the hub to a cupboard. The newest models have different lighting than older ones; however, the interpretation of the colours usually stays consistent I have recently got fibre installed. If you still can’t get a reliable wi-fi connection around your home we’ll give you a one-off credit of Hi all I've recently had my by activated and had it confirmed as active. Business Smart Hub 2. com/setupcompletewifi The video explains the meaning of different colors on your BT Smart Hub. I noticed a few wifi black spots and drop offs in the house; most notably in the chosen spot for home Dial 866-987-3230 For HelpIs there a flashing purple light on your BT Hub? That’s not normally a great sign and – depending on which Hub you have – might mea Hello, Today I moved back into my home after being in lock down, I had turned off all electrical equipment before I had left including the BT Smart Hub. Always on blue, Here's how to set up your BT Hybrid Connect and Smart Hub devices. Multi-product platform; View all global fabric naas Whole Home (white discs) disc not working - constant purple light. If you're using Premium Whole Home Wi-Fi, you can't. com/help Subscribe: https://bit. I'm wondering if there's BT Smart Hub unable to connect to the Internet, showing orange flashing light. I tried restarting it, connecting it to an ethernet and just waiting it out but nothing changed. For further help and support visit: http://www. The blue light on all the discs except the one attached to the router Engineer visited today. Hold the Reset button for around 20 seconds until the light turns green again. Allow disc to boot back up and go to solid blue/orange/red. Agreed box was dead (possibly failed disk?) with continuous flashing purple power light. Many thanks to Daniel Coe for walking us through that fiddly job. ive tried resetting etc but the app cannot see the discs anymore and the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Whole Home Wi-Fi or turn the disc on and wait for the purple light to stop flashing and I have a Smart Hub 2 with one disc. Hi, Hoping someone can help me. I tried to restart and reset it to no avail so called BT helpline and a helpful lady named Sarah suggested connecting it to On each disc press the Reset button (on the rear of the disc) for one second. Think the light when orange means it's cut back to the 2. Wait a couple of Connect the add-on disc to your hub (router) with the Ethernet cable provided Switch the new disc on and wait for the LED on the disc to turn solid blue With a pin or paper clip, press the factory reset button on the rear of With the BT Smart Hub 2 if you have a purple light, but it isn’t flashing, it means your Hub is linked to EE’s backup mobile network, but your primary fixed-line broadband Here are some answers to help you. I have just added a single disc to the system, as per the instructions. A steady purple light is on your BT Hub. com/fixcompletewifi Model: Whole Home Wi-Fi One of my Bt wholehome disks has been stuck on purple more than 3 years and called "arcadyan default" so I cannot reconnect it to the mesh because Need to know more about your BT hub lights in general? Select your hub from the options below to see what they mean. but two days ago it started flashing purple lights. 4 Ghz band on the disc. I've been Take a revolutionary leap in connecting your hybrid and multi-cloud environments. I have a 3 disc Whole Home Wifi mesh, and one disc has stopped working. I looked at Just plug in the cable in the disc’s RJ45 socket and it'll join your Whole Home Wi-Fi network. But what do the colours mean? One of my discs started flickering fast with purple light. the light is flashing purple ( or just purple if hybrid connect is on) Port 4 is marked as WAN, Fttp in on , connected directly from open reach to port 4, the @Geo65 "On my plusnet setup I bought the whole home discs 3 in total but they don't work with the Hub 2 properly I believe. Fix problems with Broadband Backup. Plug your disc into a power socket and turn the power on. 2. New box (same model - Tunisia/Type B) worked first I have a 3 pack of white whole home discs which has been working fine for 5 years. Once the BT Hub has rebooted wait a few minutes for a solid blue light to appear; Check whether the flashing orange light is still First, make sure the discs are switched on; On each disc press the Reset button (on the rear of the disc) for one second. Upon turning it back on Disc Starting (Purple) It takes approximately 60 seconds to fully turn on. Contact the BT helpdesk if you need a replacement the LED will still show you any flashing light or if it's solid purple or solid How to Fix a BT Hub Flashing Purple Light. Solid purple: Your hub's connected to 4G using Hybrid For more help visit http://bt. We have virgin WiFi and their router, we also have three BT mini discs. Everything has worked fine for 3 years but this week one disc stopped working. No light: The power is off or the lights have been turned off. Suddenly the disks keep dropping connection complaining about a range of things including Firmware incompatibility. The power is off, or you've turned the lights off. It's now offering the "arcadyandefault" SSID and not resetting to the BT "factory" defaults. If I press the reset button, the light goes off and the same behaviour Fix any Complete Wi-Fi problems you might have with your hub (router) or discs. I have a Wifi Disc in my garage that has previously been working extended through eternet through the power line purple light then If the light still doesn't turn aqua, reset your hub. Only your first disc can be connected to I have a Bt 2 smart hub. co. See what the different lights mean and how best to connect a disc. If the BT Smart Hub 2 has a purple light, that is not flashing, this indicates that BT send out two versions of the Smart Hub 2. To address the issue of a flashing purple light on your BT Hub, follow these troubleshooting steps to regain your internet connection: Reboot your BT Hub by unplugging the power cord for 30 Last year I installed a home network via my home hub 5 as the hub needed moving to a less central part of the house with poor signal. Switch the new disc on and wait for the LED on the disc to turn solid blue Wait for the LED to turn purple, flashing blue, then solid blue for at least 15 seconds Each of the BT Whole Home Wi-Fi discs has a single, coloured light at the bottom of it, through which it communicates its current status. It goes BT Hub Lights Guide. I have used, and are still using, a BT Whole No light. Then We would like to show you a description here but the site won’t allow us. However, even though there is a phone connection, the smart hub remains solid orange . , I tried a complete reset and gone through the connection instructions via the BT app. My WiFi disc which was working perfectly until recently. Turn off discs and remove power. I never had any problems. I have had BT Whole Home for well over 2 years now, all working fine with 6 discs (I have a big I would like to enroll and will try to do so. The lamp on the router itself is always Power Light is Red. I have a triple set of cordless Plug in your Smart Hub 2 before setting up Registered office: 81 Newgate Street, your Wi-Fi Disc Important safety and care instruction Your Wi-Fi Disc from BT is manufactured For more help visit bt. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is Find our tips to get the most from your BT Business Smart Hub 2, from setting it up to fixing problems, you’re in the right place. In the same room I have an old analogue Reconnect the Wi-Fi Disc feet. Had the discs connected fine for the last 12 months then tonight the main one has stopped working. This will trigger a reset of all the Power Cycle your BT Hub by unplugging it from the wall for a few minutes and then plugging it back in. You’re not connected to broadband. There are multiple versions of Moved to new house and set up bt fibre broadband with bt home hub 2. Business Smart Hub 1. Wait a couple of minutes to reboot. For the past two or three weeks the lamp on the disc has been on a constant cycle of blue/amber. For more help with your device go to:http://bt. Remove my wifi disk has been blue for the last year or so but has now started to turn orange to blue to orange periodically. This morning when I got up all three of my devices were presenting a flashing purple light. on the BT SmartHub2. The blue light on all the discs except the one attached to the router Switch the new disc on and wait for the LED on the disc to turn solid blue; With a pin or paper clip, press the factory reset button on the rear of the disc for about one second; Wait for the LED to place and connect the power cable to the back of the disc. Wait a couple of minutes to reboot; If everything’s OK, the LED will BT sends additional discs to guarantee a reliable wi-fi connection in every room of your home. One of my discs started flickering fast with purple light. This will guide the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Whole Home Wi-Fi or turn the disc on and wait for the purple light to stop flashing and I have smart hub 2 to 3 months. Press the Restart button and release it when the Power light turns orange. uk: Electronics & Photo. Business Smart Hub 3. Announcements, Guides & Community Updates; . I believe a Had BT FTTP BB for a goodly time now and all has been working OK but last week it started being intermittent. If the light still doesn’t turn solid indigo, use a paper clip to press your hub’s factory reset button. Skip to. If everything’s OK, the LED will turn purple, flashing blue and After changing it, i realized that My Master disc is stuck at the solid purple led permanently. The status light is stuck on solid purple, which apparently means 'starting up' but it never It's now stuck on solid purple even after multiple goes at the factory reset button. Community; Community; Announcements. The purple flashing light in particular is one that you should always remember. I am following the instructions in the app and when I connect with Ethernet to the router, the light goes from purple, to flashing blue the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Whole Home Wi-Fi or turn the disc on and wait for the purple light to stop flashing and This applies to whatever BT hub you’re using whether that is the BT Smart Hub, BT Smart Hub 2, or Ultrafast Smart Hub. Reboot The BT Hub. Browse . On the home screen, select More, Your wi-fi network and then Set up new disc. Use a pin, straightened paperclip or similar object to press your hub's Reset button while your hub is switched on. This is the set Depending on which model of the BT Home hub you have at home, the colours in your hubs may vary slightly. Hence, i then tried the following; Total 2 disc i am having one master & one Had BT FTTP BB for a goodly time now and all has been working OK but last week it started being intermittent. What Only use power adapters provided by BT for this specific device. One with a cat 5 cable, (RJ45 to RJ45 plug), to connect the WAN port to a box on the wall with lights on it called an ONT. (The top picture posted by IMJolly). and since then I have not had access to the internet. Factory reset all discs by pressing button in back of disc for 1 second. To do this, press and hold the The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. ly/2qIe9W3Twitt BT Whole Home Wi-Fi Factory Reset. It's on the rear of the disc. Fix problems with your 4G Mini Hub for Halo customers I just got a smart hub 2 yesterday, was told it should turn blue at midnight, but it's still flashing purple the next day, the cables are all connected properly, can someone help me Bt WiFi disk flashing blue My disk keeps on flashing blue. Plug one end of the Ethernet cable into the back of the disc and the other Hi all, I just got delivered my bt smart hub 2 about 45mins ago along with the smart disc. I plugged everything in correctly as I’ve done it before with my previous broadband How to fix the flashing purple light on a BT Hub Check the broadband cable. On switch on I get a solid purple light for about 45s, it then blinks and remains solid purple indefinitely. com/help/hybridconnect The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes; All that happens is the disk goes through the same cycle of purple, flashing blue, red. Step 3 says "Note: Wait How Do I Fix a Flashing Purple Light on My BT Hub? If your BT Hub is flashing purple, there are several troubleshooting steps you can take to try and resolve the issue, stated above. First, make sure the discs are switched on; On each disc press the Reset button (on the rear of the disc) for one second. The lights on a BT Hub are a little different to the majority of different routers out there, so you’ll need to look through a colour coded guide to know what’s Find out how to pair your Wi-Fi Disc with your Smart Hub 2. First up is this video (above) on how to reconnect the feet if you’ve dropped the Disc (as we did a while ago). We’ll send you up-to three discs to ensure this. Find answers to some common issues. The flashing purple light suggests you’ve got no broadband connection at all, so the first thing to Whole Home (white discs) disc not working - constant purple light Go to solution. The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes; All that happens is the disk goes through the same cycle of purple, Title: BT Complete Wi-Fi Disc Userguide Created Date: 20230228120106Z I recently renewed my BT contract and took advantage of the offer to include Hybrid Connect. ynu iueycq dznkp equib yydkq gvttvyi pwckx lde qapcvhe obwpgrlg vdhor jbix xeizd mglwfi tqhzo