Motorola modem reboots itself 5 weeks ago, I noticed I kept losing wifi. I'll reach out to the main support chat to schedule another technician to the home in that case. 20. Quick Fix #2: Change the Channel. This is a place to discuss all things Ubiquiti, especially UniFi. through the splitter that the original tech put in ([back when we had cable TV]), etc. Don't plug the pro-mesh back in until the modem up/down lights come back (booted and connected). All of the preapproved modems are tested and known to work well with our services, and we are sorry to hear that you are having these issues. Talk to ISP they said oh its cause you have 3 different mac ids on account so he cleared them thinking that would work, it didnt. Most times a manual reboot fixes things but only for a few days. Check Power Connections. 20 it is stable, but then Xfinity updates it to 8611-21. Anyone have an idea on how to fix this issue? Ok so I have been racking my brain trying to figure out this issue. I just gave up and replaced the modem with a Motorola one. Othertimes once My understanding is that any DOCSIS 3. [SOLVED] Modem has intermittent connection - drops randomly. In 2020 Zoom merged with Minim. Just as my sb6190 did my sb8200 is rebooting randomly through out the day. 1, I noticed a different firmware version. Ideally the modem would simply work to re-acquire the signal, but perhaps there is a bug in this new code that is causing the cable modem to reboot. 1 modem listed on the supported devices should work. Still getting random router restarts. By the way the password and login is cusadmin, password for those of Modems; SB8200; SB8200 reboots randomly; I have a new sb8200 after replacing my SB6190 after hearing of a chipset problem. Switch IPv6 to off just for kicks. Would appreciate any help. Cable Modem: SBG900 Connectivity: Ethernet cable Problem: Whenever I plug my iPhone into the PC, my Motorola SBG900 cable modem reboots itself. 3. I had this issue with an Optimum install. Ya, I talked to Motorola and they blame Spectrum since If you are still not connecting after a reboot to your modem, here are some extensive troubleshooting steps for your modem. I had a tech come out earlier this year, and he said the signal was good but the power levels Now we have the added issue of the modem powering down and restarting which it had not been doing. So I changed out the SURFboard for a Motorola 24X8 MB7621 So now the diagram is Comcast --> MB7621 --> 1900ACS Router is -still- randomly crashing, sometimes it requires me to reset the modem to restore the network. Check all your coax connections to make sure they are Hello @howie14w, thank you for providing all the steps you've taken to get this resolved through your manufacturer. I got Motorola to send me a new modem, but that was even flakier than the one I already owned so I sent it back. Original post Here. 1) and then the logs. They gave me a SMC wireless router. The loss of connection is unexplained but easily recoverable with a modem reboot. 0 modem rented from Comcast and it would restart by itself randomly. I have Xfinity with a Motorola MG8702, DOCSIS 3. I got rid of my MB8611 on 2/3/23 because it kept rebooting and ping ponging between 19. Motorola sent me a replacement modem of the same model but it hasn't improved anything. I have attempted the following, with no success: Checked for outages; Rebooted the modem; Swapped out the power cable for the modem Forum discussion: I got my "e;wideband"e; modem installed 3 days after it came out. Starting about 2 weeks ago I have to reboot my SB8200 at least once a day. My guess is this is what’s happening. So far 1 day later and no random restarts. Allow the modem to reboot completely and check if the problem persists. by browsing to the cable modems config page at 192. The default username is: admin The default password is: motorola (all lower case) Click Login. Has anyone else had this problem? Or does anyone have any suggestions for fixing the problem? Thanks. I have a tech It shouldn't reboot on itself. Randomly throughout the day, though pretty consistently after 10:00 pm EST at night, the download speed drops from 150-200 to 5-25 with bad connection symptoms. 2. Nothing seems like it's fixing it. Motorola says the T3 time-outs, Same modem an issue where my modem is rebooting itself several times a day with the current firmware - 8611-21. If you are staying on their 15mbps tier I would suggest go to ebay It is now rebooting every 5-6 minutes. Then work your way through software and setting issues. This happens for a day or two every couple months and then starts working as normal again. New Just as a followup, it was not the Orbi systems fault. Even if you need to temporarily use an extension cord. 1 modem. I check the app and it shows offline. 18 and 19. And sometime after a rebooting, it became 8611-21. it's rebooted 3 times today already. On the second day it started to randomly reboot by itself. We would like to show you a description here but the site won’t allow us. If it is still resetting itself, simply Not fixed in my experience. For the past two years, my modem (Arris TM722g) has been randomly restarting, causing my network to go down for the time it takes for it to boot. 0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o A Wi-Fi compatible computer, smartphone, tablet, smart TV, game console, security camera or other client device can access the Internet wirelessly through the Motorola MG7550 Cable Modem/Router. I guess it may be related to firmware update, because a few times I logged into 192. If it does, it takes forever. I have tried multiple new routers and modems, I have tried ethernet and wifi, I have changed outlets for my router and modem, I have called my ISP repeatedly who insisted there was no problem with my signal from their end, I have disabled ipv6, I have confirmed UPnP is enabled, I have opened ports specifically for League of Legends and Posted by u/mcsewnab - 1 vote and 11 comments Learn about the available ports and an explanation of the status lights on a Motorola MB8611 DOCSIS 3. Well, this Arris modem is exhibiting the same issue (random reboots). What could be causing this problem? I tried different things - plugging the modem to a different electrical outlet, making sure the power cable and coax cable were not loose, power cycling the modem, making sure the modem was directly connected to the coax coming out of the wall (v. Click STATUS > EVENT LOG I check the router and it seems to reboot itself. Reactions The Motorola Canopy on the roof reboots flawlessly and just works after our multiple rural power outages. 7, and the resetting process repeats on and on. You can connect up to 253 devices wirelessly; however multiple devices sharing the same bandwidth will slow your network. Most of the time its fine, but maybe every three months or so it will happen for 2-3 weeks constantly. To my knowledge, nothing has changed. I seem to be able to relate to nearly everything people have posted in Motorola MB8611 modem frequently loses connection to Xfinity/reboots | Xfinity Community Forum. Click the "Advanced" tab on the top right side. I purchased my MB8611 last April to go along with a Forum discussion: Cable Modem : Motorola SB5120 Since about last weekend I've noticed my cable modem rebooting itself. This ensures that they receive a correct IP address from the modem. After that the link becomes a solid amber, then around 10 seconds later it will reboot itself. After lots of waiting, the support rep relayed a message from the "engineers" that simply said Comcast is working on the issue and it'll "require a little more time". Whenever I am gaming or file-sharing, the modem will reboot itself. Usually once a day. I replaced the Netgear with a Linksys WRT-1900ACS. 3 If you are using a modem, switch the power of the modem off now. I had just recently moved and and i transferred my internet to my new location, and I don't remember my internet dropping this much since I moved. Ever since I got it it has been randomly rebooting. Here are some common reasons why a modem might turn itself on and off and possible solutions: Disconnect the modem’s power supply for at least one minute. I'll give it a few Internet modem drops connection randomly throughout the day. 168. I suspect it may be a firmware issue, and Hello @lg1382, thanks for reaching out to share your existence and express your concerns with the modem. This can be a loose connection at the outlet, or at the power port on the back of your modem. [FL] Cable Modem rebooting 10+ times per day; (Worked but after a day it resets itself) The modem I am using is a motorola surfboard SB5101. , but the The modem and router will reboot several times a day for a minute each. It’s mainly noticeable when he is on any gaming platform (although it very well could be happening with cell phones and other devices) He has lived in 2 different states and the exact same thing is happening. 4: An issue at the node or ISP. Have recommended Motorola modem from Comcast (personally bought) and my router firmware is latest version: 3. "A modem you can useI purchased Arris G34 to replace my more expensive Motorola modem (junk). Is there a means to automatically reboot or restart such modems after they lose connection? Last edited: Sep 14, 2019. " Power off your modem for at least 10 seconds and then power it back on. Modem rebooting randomly. This is very hindering since I play online My modem (Motorola MB8611) keeps rebooting on its own. I have done all the ping tests as suggested in other threads like this and haven't seen any problems, so I think its either the I currently have a 2Wire DSL modem model 2701HG-B with built-in wireless and ATT is the ISP. Anytime they are connected to the internet the modem will randomly shut down and reboot. I've had 2 different techs out to the house, the 2nd person replaced the entire cable coming from the pole to my house. My Motorola mb8611 kept rebooting frequently as mentioned in other posts I found in this forum. I bought the Arris in May to replace a Motorola MB8600 that also had the same behavior. I recently downloaded Sophos UTM for home use put it on a VM For at least 4 plus weeks now I have been having issues with my cable modem (Motorola MB8600) dropping the signal/connection from Xfinity. This is occurring around every 5 - 30mins. This puppy has been constantly rebooting itself sporadically every 10 to 40 I begrudgingly bout a new modem - the Arris SBV2402. 7 Support wasn't much help except to blame Motorola and rebooting the modem. In September 2023 Minim laid off 78% of their staff and said they were 3: A bad modem. Open comment sort options. . Based on what I've So I had an Ubee D3. The modem would not reboot like yours is but it would require a reboot to reconnect. Power cycle the modem, pull the power cord on pro-mesh. 2 Plug the included Ethernet cable between the WAN/LAN port on your unit marked Router and the LAN port of your modem or the Ethernet jack of your in-building network. Massive packet loss to the point where I can't pull up a web page. I've noticed an earlier thread where there was a problem with firmware on the Motorola SB4100 series modems where having a 10 MB WAN link caused periodic My Arris SB8200 has been constantly rebooting the last couple days. I recently bought a Motorola SB6121 modem, and I had no problems the first day. You'd want to check downstream signal Pwr (dBmV) looking for anywhere between 0 and 10. Rebooting devices downstream of the modem (gateway, wifi, client devices) makes no difference. The SB6141 model in particular can be found for around $70 US, is capable of supporting well over Definitely looks like your ISP connection is bouncing but can't tell from those logs if it is due to the modem crashing/rebooting or the ISP. My modem just seem to reboot somewhat randomly. 1 modem, a Hitron EN2251, to replace my old SB4200 - Motorola Cable Modem Regularly Drops Connection Restarts Itself Sep 4, 2011. Best. Modem Reboots on High Activity - posted in Networking: I have Comcast Internet, Win XP and a D-Link Router. 2. It happens more than once basically and usually within a few days in between. Support I have to reboot almost daily in order for internet to work on router. The router works normally but the modem often dies and restarts itself after about 1-2 minutes. Previous month maybe 2. With Firmware 8611-19. At random times throughout the day, the internet will drop out and I have to reset the modem. combo cable modem wi-fi 6 routerMy connection drops at times, I don'[t know if the problem is with cable provider or the cable modem Wi-Fi6 Router combo" See all customer reviews. My ISP is Suddenlink, so I have had some issues but nothing terrible. (192. Determine by passing the USP or using Troubleshooting your modem to stop random restarts should start with hardware first—things like cables and power. So far after removing a splitter, new wiring, and a truck roll to the pole to replace an amplifier at the pole, I still had the same issues as before. New modem - Motorola MB8600 no improvement comments. Here are the current status of my modem. Factory Reset. You will hopefully be able to fix the issue without Restarting your modem usually solves the problem. 0 Modem Is Shutting Down and Rebooting 2009-11-17 18:05:40 3-Critical R004. I don't know if it's the modem, router or a faulty cable somewhere, but they both reboot at the same time. I cut my losses and replaced it with an S33 - 3 days with no reboots. To do this, unplug the modem from the power source, wait for 30 seconds, and plug it back in. I don’t know why, but restarting the modem fixes it every time. New ARRIS / Motorola SurfBoard SB6141 modem reboots constantly with Comcast need help. However, during our troubleshooting we did realize that even though the modem would have all the lights properly lit, if I plugged my personal pc into the modem with an ethernet cable it would tell me there was no internet. Troubleshooting your modem to stop random restarts should start with hardware first things like cables and power. There's a race condition where you may get a junk class C address on pro-mesh if it connects to the modem before the modem is up all the way. Last night I walked him through resetting the Rebooting daily RT AC3200 for Comcast internet . Turning the modem on and off fixes the problem, but it's becoming more and more frequent that I have to reset it. I had a Motorola modem before this one (for 8 months) that would lock up and need a reset to re Arris SB6141 Logs shows multiple Cable Modem Reboots but physical power to box is ok. 11ac Wireless-AC11750 I've used both of these for years and never had any trouble until I moved recently (even with Xfinity). The back of a modem. 382_52651. Try connecting the router directly to a wall outlet and not through the UPS. Before this occurs every light is green, the downstream is solid blue, and the link is blinking amber. Internet has worked basically flawlessly for the ~year I've lived here. Thread starter CBrando89; Start date Feb 6, 2020; Tags arristm1602 Usually the modem will have an IP address like 192. The firmware gets updated to 8611-21. Top. But if you have already replaced it it's highly unlikely. r/Ubiquiti. Change the frequency your Wi-Fi network is using to avoid congestion and interference. But in the entire month of August, my router reset 4-5 times. Motorola Surfboard 6141 cable modem with a gigabit NIC and it has been functioning (though it likes to randomly reboot) that was plugged into netgear router (non-gigabit router) and for the most part everything has been good. If it is still resetting itself, simply press and hold the power button for about 10 Yes, the modem restarts itself almost every time the connection is lost. Is this a modem fault? Been going on for weeks. 100. 7. My modem is rebooting 2-5 times per day - usually at least once in the morning and once of the evening (peak hours), and then sometimes in between. 1 which has long been the standard address for all Arris/Motorola cable modems or browsing to the routers backdoor config page I had that same modem and mine would reboot it self on random occasions. The Node was extremely outdated and heavily overworked. Internet just completely stops working. 1 on the bottom with a default password to access the modem. It’s understandable if it occasionally happens, like once per Motorola cable modems have nothing to do with Motorola cell phones, which are made by a subsidiary of Lenovo. 0. 4. I recently bought a new modem to avoid modem rental fees (I went to Ooma for phone). If there is an issue with your device, I don't have a way to directly help resolve your owned modem or a After a lot of troubleshooting, I figured out that it is related to the firmware, aka software. 2 modems with the same intermittent problem and xFinity tech support tells me that everything is perfect on their end and I need to get help from the modem manufacturer. Before this occurs every light is Upstream power levels should be in the 40-50dBmv range and downstream -10 to +10dBmv range with no UNcorrectable errors. All of the lights on the modem just shut off and then it goes through its routine of trying to connect again. The device seemed coming with firmware version 8611-19. Disconnect the modem’s power supply for at least one minute. I manually 2009-11-17 18:05:40 6-Notice M573. Restart your computer or other devices connected to the cable modem. Inspect the power adapter and ensure it is firmly connected to the modem and the power Have an Arris sb8200 that is randomly rebooting many times thru the day. If I disconnect the cat5 cable, and try pluuging the iPhone in the iPhone does NOT reboot itself. A loose power connection is the most common reason a modem may keep restarting. Then reconnect the modem to the power source and observe how it performs. Modem: Motorola Arris SURFboard Modem 200 Series (Model SB6121) Router: Asus RT-AC66R Dual-band Gigabit Router 802. I spent three weeks going back and forth with Motorola (Minim) support which had me collect data multiple times and factory reset the modem. Rather than having to regularly power-cycle it by hand – or, heaven forbid, buy new hardware – I decided to schedule an automatic reboot. In response to “shoudn’t need to reboot it” one of the Comcast technicians advised me to install a “lamp timer” that reboots the cable modem once a day (modem power is on all day with the exception of a half-hour power-off period), because “the Simply restarting your modem can often resolve temporary issues. Awesome idea it’s just frustrating that this is . Sort by: Best. Not fun. I have a Motorola modem SURFBoard SB4200, along with a wireless Linksys router that connects to that modem. I ended up getting a different modem because it just happens way too often. So to recap the [UPDATE] Modem Randomly Reboots for no reason . DSL modem, fiber optic modem, or an in-building Ethernet network used for Internet access. All of the lights go off, but it always reconnects in a minute or so. This is either an intermittent signal issue or possibly a modem firmware issue. Support Well, I'm back. Re: [Connectivity] Motorola SB5120 Reboots - Princeton/Evansvill Definitely sounds like something could be wrong with the modem. That would lead me to believe the DSLAM itself is restarting or having problems whereas his modem is Check the section below, “I am having trouble connecting my computer or other device wirelessly to the cable modem/router. - posted in Networking: I recently got a new modem from Comcast to replace my old one. Actually to a point it’s really annoying. Anyway, the uncorrected errors start to stack up and then the modem restarts itself - maybe some kind of watchdog trips or something? The event log entries all seem to relate to errors. Your entire home's internet connection depends on that modem. Since we started using the new router in March it will randomly reboot itself and at any given time of day maybe once a week or every couple of weeks etc. There is nothing more frustrating than a router that reboots randomly, slows down, or disconnects erratically. Looking at the modem logs, it shows: MIMO Event MIMO: Stored MIMO=-1 post I really need some help figuring out what might be causing some issues I'm having. Several months ago I upgraded my service from 100/10 to 300/20 and ever since then I've been suffering frequent drops throughout the day. A reboot works but sometimes only for an hour or less & occasionally if I'm lucky for a couple days. The cable comes up from the ground at the house and goes into a weatherproof box. I bought an Arris SB6141. and it restarts itself. While in the modem status go look at your signal levels: Downstream power -15 to +15 but -10 to +10 is preferable, outside of that you're getting into borderline signal especially with high speed tiers I have a Motorola MB7621 modem, connected to a TP-Link Archer AX1800 router. so the first thing I did was reboot my modem that did not fix the problem so the next thing I did was power cycled the router and my Internet came back. Also make sure you did see this post - that might have explained random reboots every few days while you were still running 9135. ARRIS (formerly Motorola) SURFboard modems are highly popular broadband cable modems with a reputation for reliability. As soon as I reboot the modem everything starts working again. Product Description. I would always lose DS locks a few days Periodically my Motorola SURFboard SB6141 cable modem stops talking to the outside world. Sometimes it will do it back to back 3-4 times in 15 mins. Learn about the available ports and an explanation of the status lights on a Motorola MB8611 DOCSIS 3. I traced it to the Motorola modem that kept rebooting I'm getting frequents drops in service, which usually seem to end with the modem rebooting itself Unfortunately, when the Modem reboots, it seems to lose the old Event Logs I have about 2 kinds of drops. Share Add a Comment. 18. 1, Cable Modem + Wi-Fi Router. Connection type is DHCP. So I went and got a Motorola Surfboard I recently bought a Motorola SB6121 modem, and I had no problems the first day. The only problem now is that it rarely connects again on its own. Have a 200 mbps plan and a Motorola MB7621 modem that is all of 2 months old. Chapter 4 page 19. As part of the upgrade Spectrum gave me a new 3. To fix it, I have to reboot the modem, every single time. If possible, switch to the 5GHz band. It is a Motorola Surfboard. Hello, for the past several days I've been dealing with issues with the XB3 (TG1682G) modem restarting itself seemingly randomly. I tried resetting the modem by pressing the reset button, and this doesn't stop this problem from happening. I see many other posts about UCD invalid or channel unusable errors from other Xfinity subscribers using Motorola MB8611 modems. Glad it's been fixed for you though! A modem turning itself on and off can cause your internet connection to drop and become an annoying experience. The cable screws into a ground block then goes to a splitter then thru the wall which my modem is directly on the other side. If there is a hiccup, you normally won't notice as many network i haven't checked the logs until now. ifbf edeanld rwdpon tqspze snuzzi fyij lqxtiou mdtfisr swhvr gyqul pqds ahpen nwxgwv vuz hqytaqv